Shipping Policy
The Cali Collection United Kingdom Shipping Policy.
International Reach: We currently only deliver to the United Kingdom but plan to offer International shipping soon. Please contact us at thecalicollectionco@gmail.com if you would like to discuss any specific requirements.
Shipping Rate and Transit Time:
For United Kingdom Orders:
| Shipping Time | Transit Time | Shipping Fee |
| Flat Rate Shipping | 2 to 7 business days | Our shipping fee depends on the product size and weight and ranges from £3.95 to £60 for larger pots. |
Free Shipping: We offer free Royal Mail shipping on orders of £99 or more, excluding rif and tamegroute pots as these will be sent via UPS
If for any reason you do not receive your delivery, please note that we will only consider claims for lost items sent: 30 days after the latest due date for UK orders
Additionally, we will not accept liability for lost orders if you select for your parcel to be left in a safe place or with a neighbour.
Tracking: Please use the tracking number provided to track you item
Customer Happiness: If you ever have any questions or concerns, please contact us at thecalicollectionco@gmail.com
Contact Information
Business Hours: Mon – Fri (9 am to 5 pm)
Business Address: Gemma House, Lilestone Street, London, NW8 8SS, United Kingdom
Contact Number: +44 7546 123314
Email: info@thecalicollection.co.uk